Shipping & Delivery
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to Covid there may be delays in your local postage service. Please contact us with any concerns.
Domestic Shipping Rates and Estimates
We offer free shipping to our Australian clients. Should you wish to post outside Australia please contact our customer service team on 07 3048 1525
Free local pickup in store is available
Our store is open 9am - 5pm Tuesday to Saturday.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
If your order is only 1-2 products then you can have this shipped to your PO Box however if you are unsure of your size requirements we would suggest you contact your local post office to confirm they can hold your goods. We take no responsibility in your post office declining to hold your goods on site should it not fit in your post office box.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org